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To assist please try this online article Troubleshoot Internet connectivity
For most connectivity issues this article will help.
Thank you and please post again for any further assistance.
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 18.104.22.168.
Upstream: 2345 Kbps.
Downstream: 20949 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 2314 Kbps.
Downstream: Burst size: 19318-19914 KB;
Shaping rate: 6346 Kbps.