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some website unreachable (www.peilian.com)

pomecast
Visitor

some website unreachable (www.peilian.com)

This is a weird issue I have for about 2 weeks now. The connection to www.peilian.com was OK for long time. 

 

The website can be reached if I don't use the comcast business internet (cellular data, or from office). I have a friend with Comcast Business who was on the next block of the street, he can reach the website.

 

What can go wrong here? What can I do? I called the customer service and I was only told I am using my own modem and possibly the firewall blocks it. But I am sure that I don't have such firewall. Here are what I have from my own troubleshooting using ping and traceroute from this connection and from office.

 

==================================================================================

FROM wired connection behind the router:

 

$ nslookup www.peilian.com
Server: 127.0.0.53
Address: 127.0.0.53#53

Non-authoritative answer:
www.peilian.com canonical name = www.peilian.com.w.kunlunar.com.
Name: www.peilian.com.w.kunlunar.com
Address: 122.225.34.189

 

$ ping www.peilian.com
PING www.peilian.com.w.kunlunar.com (122.225.34.189) 56(84) bytes of data.
^C
--- www.peilian.com.w.kunlunar.com ping statistics ---
9 packets transmitted, 0 received, 100% packet loss, time 8184ms

 

parkson@l18-media:~$ traceroute 122.225.34.189
traceroute to 122.225.34.189 (122.225.34.189), 64 hops max
1 [192.168.*.*] 0.769ms 4.059ms 2.502ms
2 96.120.88.177 8.696ms 68.87.195.49 9.454ms 8.217ms
3 68.87.195.49 9.698ms 162.151.78.129 8.729ms 11.008ms
4 162.151.78.129 8.986ms 162.151.78.253 10.323ms 10.965ms
5 162.151.78.253 13.874ms 68.86.91.73 11.213ms 10.732ms
6 68.86.91.73 9.728ms 68.86.87.158 11.637ms 13.006ms
7 68.86.87.158 12.734ms 68.86.88.18 11.981ms 10.841ms
8 68.86.88.18 13.160ms 66.208.216.34 13.852ms 11.465ms
9 66.208.216.42 11.907ms 202.97.86.178 19.110ms 15.419ms
10 202.97.86.178 15.396ms 202.97.90.62 176.794ms 178.452ms
11 202.97.90.62 198.875ms 202.97.35.13 157.112ms 152.779ms
12 202.97.33.133 157.853ms * *
13 * * *
14 * * *
15 * * *
16 * * *

 

$ ping 125.77.142.200 # (another IP resolved from office)
PING 125.77.142.200 (125.77.142.200) 56(84) bytes of data.
^C
--- 125.77.142.200 ping statistics ---
23 packets transmitted, 0 received, 100% packet loss, time 22442ms

 

 

===================================================================

FROM OFFICE:

 

$ nslookup www.peilian.com
Server: 127.0.0.1
Address: 127.0.0.1#53

Non-authoritative answer:
www.peilian.com canonical name = www.peilian.com.w.kunlunar.com.
Name: www.peilian.com.w.kunlunar.com
Address: 125.77.142.200

$ ping 125.77.142.200
PING 125.77.142.200 (125.77.142.200) 56(84) bytes of data.
64 bytes from 125.77.142.200: icmp_seq=2 ttl=43 time=222 ms
64 bytes from 125.77.142.200: icmp_seq=3 ttl=43 time=222 ms
64 bytes from 125.77.142.200: icmp_seq=4 ttl=43 time=222 ms
^C
--- 125.77.142.200 ping statistics ---
4 packets transmitted, 3 received, 25% packet loss, time 3012ms
rtt min/avg/max/mdev = 222.764/222.851/222.947/0.074 ms

 

$ ping 122.225.34.189
PING 122.225.34.189 (122.225.34.189) 56(84) bytes of data.
64 bytes from 122.225.34.189: icmp_seq=1 ttl=42 time=273 ms
64 bytes from 122.225.34.189: icmp_seq=2 ttl=42 time=266 ms
64 bytes from 122.225.34.189: icmp_seq=3 ttl=42 time=266 ms
64 bytes from 122.225.34.189: icmp_seq=4 ttl=42 time=248 ms

^C

--- 122.225.34.189 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 248.580/263.887/273.947/9.344 ms

 

$ traceroute 122.225.34.189
traceroute to 122.225.34.189 (122.225.34.189), 30 hops max, 60 byte packets
1 [hidden on purpose]

2 [hidden on purpose]
3 [hidden on purpose]

4 [hidden on purpose]
5 [hidden on purpose]
6 [hidden on purpose] ae59.edge2.SanJose3.Level3.net (4.53.210.17) 1.902 ms
7 CHINA-TELEC.edge2.SanJose3.Level3.net (4.53.210.114) 151.211 ms CHINA-TELEC.edge2.SanJose3.Level3.net (4.53.210.206) 156.796 ms
CHINA-TELEC.edge2.SanJose3.Level3.net (4.53.210.110) 151.101 ms
8 202.97.50.69 (202.97.50.69) 156.811 ms CHINA-TELEC.edge2.SanJose3.Level3.net (4.53.210.114) 151.474 ms CHINA-TELEC.edge2.SanJos
e3.Level3.net (4.53.210.110) 150.905 ms
9 202.97.50.69 (202.97.50.69) 156.680 ms 156.635 ms 202.97.27.209 (202.97.27.209) 169.884 ms
10 202.97.90.58 (202.97.90.58) 248.997 ms 202.97.27.209 (202.97.27.209) 169.797 ms 202.97.90.58 (202.97.90.58) 249.000 ms
11 202.97.48.17 (202.97.48.17) 258.819 ms * 202.97.57.158 (202.97.57.158) 249.900 ms
12 202.97.48.21 (202.97.48.21) 251.446 ms 202.97.57.158 (202.97.57.158) 249.788 ms *
13 202.97.26.18 (202.97.26.18) 251.726 ms 220.191.200.130 (220.191.200.130) 248.840 ms 246.862 ms
14 220.191.200.130 (220.191.200.130) 249.435 ms * 249.823 ms
15 183.136.224.22 (183.136.224.22) 251.579 ms * 183.136.224.42 (183.136.224.42) 252.812 ms
16 122.225.34.42 (122.225.34.42) 253.809 ms 122.225.34.10 (122.225.34.10) 253.775 ms 253.970 ms
17 122.225.34.10 (122.225.34.10) 254.198 ms * *
18 * * *
19 * * *
20 * * *

 

Official Employee

Re: some website unreachable (www.peilian.com)

pomecast, thanks for letting us know about your issues accessing peilian.com. It does sound like a firewall issue, but it could also be an ipv6/ip4v issue too. Or it could be caught in your antivirus program. Let's look at this from all angles and begin troubleshooting. Please send me a private message with your full name, address, and MAC address for help. 

 

Ken

thesane
Visitor

Re: some website unreachable (www.peilian.com)

I am having a similar issue with some chinese websites and VPN access from China as well (started about a week ago)