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rbuck

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rbuck
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rbuck

I am trying to connect android phone to exchange account.  I have tried every combination of domain, user, and server address Comcast has on its website.  None are working.  Any suggestions??

Accepted Solution

Re: rbuck

Hello rbuck,

 

Welcome to the forum.

 

To your query we suggest the following steps to get started.

Setting up Android Phone.

 

Additionally please read this article trouble shooting mail service issues. (Link

 

Thank you

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Accepted Solution

Re: rbuck

I used this information before I posted the last message.  I have connected with the same phone before but I did a hard reset to the phone.  I believe I am not enetering the domain or user correctly.  The link above says to use your full email address.  I used the "mail.ch1.comcast.net" for the active synce/ server address as per the link above.  I can still access email from my desk top and log in to Comcast and use email from there.  Just don't know what else to check....

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Community Manager
Community Manager

Re: rbuck

Hello rbuck,

 

Welcome to the forum.

 

To your query we suggest the following steps to get started.

Setting up Android Phone.

 

Additionally please read this article trouble shooting mail service issues. (Link

 

Thank you

rbuck
New Member

Re: rbuck

I used this information before I posted the last message.  I have connected with the same phone before but I did a hard reset to the phone.  I believe I am not enetering the domain or user correctly.  The link above says to use your full email address.  I used the "mail.ch1.comcast.net" for the active synce/ server address as per the link above.  I can still access email from my desk top and log in to Comcast and use email from there.  Just don't know what else to check....

Community Manager
Community Manager

Re: rbuck

rbuck,

 

Could you share with the community what is your domain name is to assist?

 

 

Thank you

rbuck
New Member

Re: rbuck

The registered domain says "callbuck.com" in the Comcast DNS info.

rbuck
New Member

Re: rbuck

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Community Manager
Community Manager

Re: rbuck

rbuck,

 

Based on your posts and description we agreed to your diagnosis as a setting/entry issue.

 

What we recommend is the following:

1. Please make sure there is no 'space' in front or behind all entry.

 - Exchange sync will take the entry as a whole when trying to sync to a server.

 

2. If possible try setting up your email address on another android device for a test.

 - If the sync is successful on another device then unfortunately you will have contact your phone support to further trouble shoot.

 

Thank you