Connectivity
Connectivity and managing Your Comcast Business network
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"Service status" icon on account homepage is inaccurate

The "service status" icon on my account homepage is inaccurate. It's currently reading "healthy", but our service (and in fact our entire neighborhood) is down, confirmed by Comcast Business via phone. Better not to have it than to have it be inaccurate.

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Community Manager
Community Manager

Re: "Service status" icon on account homepage is inaccurate

 

Welcome Eamon. Thank for the post.  We can research this issue.  Please see the PM (private message) for account verification

 

Thank You

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Community Manager
Community Manager

Re: "Service status" icon on account homepage is inaccurate

 

Welcome Eamon. Thank for the post.  We can research this issue.  Please see the PM (private message) for account verification

 

Thank You

View solution in original post

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