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packet loss today

Occasional Visitor

packet loss today

hi, experiencing intermittent packet loss today since this morning. also verified using ping and pingplotter to various hosts including comcast's own gateways and dns hosts. nothing's changed our network and i see no unusual activity. recycled the smc box but it didn't help.
Community Manager
Community Manager

Re: packet loss today

Hello rhashemian,


Welcome to the forum and thank you for posting.


After checking the status of our IP-Gateway, I do notice signal degradation on it.

I recommend a tech call to resolve the issue.


Please send me via PM to set up the tech call for you

(Please include the following: Account Information, Business hours of operation, and contact number)


Thank You