Connectivity
Connectivity and managing Your Comcast Business network
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no phone service - no answers - no tech here - no way to remote forward calls???

My butsiness phone and internet went down yesterday as part of a service outage.  Internet came back, not phone.  An hour on the phone yesterday got me nothing except a report that the problem in on Comcast's end, and a tech would be out at 9 AM today to fix it.  Nothing.  at 10:30, began trying to find out the status.  30 minutes going through the automated line, and being told I had a 3 PM appointment that I hadn't confirmed.  Finally got a live person. Had to tell the whole story, give lots of identiying information  - 3 times - as they transferred me around.  Stayed on hodl as someone tried to call the engineer.  Had to call me back.  Theoretically supposed to be here at 1, but I'm not optimistic.

 

Tried (again) to find a way to remote forward calls to my cell, but no one can tell me how to do this.  The number that is supposed to work for my area doesn't - I just get a message that i don't have access to that service.  Meanwhile, I have no service, and no way to get any.  2nd time since starting new service (almost) October 1.

 

Of course, all of this is in addition to finding out that 1) there is a $500 install fee I was not informed of, 2) the service is more than twice what I was told it would be, and has to be paid in two separate bills, to two separate addresses, and 3) numerous threats to shut off my service due to failure to credit a payment that I made timely.

 

I don't see anywhere to go to address any of these issues, but if they are not resolved by the end of the day, I'm switching carriers.

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Re: no phone service - no answers - no tech here - no way to remote forward calls???

Hello sam2014,

 

We do apologize to you and to all our value customers to this outage event.

Our network engineers immediately escalated the situation and resolution involved cross-disciplined network elements in conjunction with all our platform partners. 

 

If you are experiencing any service issues, please first try to restart your voice services modem (EMTA).

 

 

Thank you once again for your patience in this matter.

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Re: no phone service - no answers - no tech here - no way to remote forward calls???

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Community Manager
Community Manager

Re: no phone service - no answers - no tech here - no way to remote forward calls???

HI twalter.  I have engaged the PRI Trunking group to assist in resolution of this issue.  An agent will contact you to provide assistance.

 

Thank You

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Re: no phone service - no answers - no tech here - no way to remote forward calls???

i am a car dealer in the chicago land area and my phones are all down canot get ahold of any one at comcast and i canot do anyt biznes at the time we are completly sshut down for the time being. it has not been 30 day's yet so i am thinking of canelling the service i need this resolved pls email me at chicagoautosource@yahoo.com

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Community Manager
Community Manager

Re: no phone service - no answers - no tech here - no way to remote forward calls???

Hello sam2014,

 

We do apologize to you and to all our value customers to this outage event.

Our network engineers immediately escalated the situation and resolution involved cross-disciplined network elements in conjunction with all our platform partners. 

 

If you are experiencing any service issues, please first try to restart your voice services modem (EMTA).

 

 

Thank you once again for your patience in this matter.

View solution in original post

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Re: no phone service - no answers - no tech here - no way to remote forward calls???

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