Connectivity
Connectivity and managing Your Comcast Business network
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New Member

no internet ... no phone

Three times in last week we have lost all connectivity.

No internet.

No phone.

Last Sunday (March 8) ... it got to point that Comcast support person scheduled a tech appointment for next day ... but by Sunday evening, connectivity had been restored.

 

No connectivity again couple days ago.

 

Ditto again today.

No problem in morning ... we received phone calls, etc.

Then ... suddenly ... everything down again.

I powered modem down for ~3 minutes ... power up ... connectivity restored.

 

Might our modem be 'dying'?

Or is there some construction going on in area?

Or ... is this a 'hint' from Comcast that we are 'supposed to upgrade' to the new 3X service. :-(

 

Thank you.

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Community Manager
Community Manager

Re: no internet ... no phone

Hello rvboyd,

 

Welcome to the forum.

Sorry for the late reply to your post.

If you are still experiencing service issues please repost so may be of service.

For immediate service support please contact our technical support team at: 1-800-391-3000

 

Thank you

 

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Re: no internet ... no phone

Hi,

 

We lose our phones and internet 8-12 times a day. Comcast has sent 4 different techs out. I have my computer off ethernet and running on wifi only and still my internet is going down. I have it on wireless to make sure the problem is not with our switch. My phones are on ethernet and since I have been running wireless only I can't speak to if my phone goes down everytime my wifi goes down.

 

Yesterday I called a tech supervisor with my cell when it went down and he said it was "all green from his end".I had two techs out today and their equipment didn't recognize when my computer went down so their diagnostics are not dependable. 

 

Fwiw, I have spoken two other businesses in the building and they have the same issues with the internet. 

 

My guess is the problem is in a server inside Comcast. How do I get engineering involved in resolving this?

 

If this is normal Comcast then I would be satisfied just to know that. If so, I could decide whether to pay for real internet @ $1200 per month or keep getting it dirt cheap at $250 per month.

 

All I want is a straight answer on the type of service I can expect.

 

Fwiw, we have only had this service since early Feb 2015 and these issues were there at the get go.

 

Thank you.

 

 

 

 

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