Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

intermittent connection problems

Hi,

 

I had business Internet installed at my home about a month ago. It worked well for a while, but the connection has been very unreliable for the last 4 days, especially at night. Sometimes (right now, for example) it still works fine, but other times it's very slow or doesn't work it all. I tried calling customer support but gave up after waiting on hold for a while. Can you please look into it?

 

Thanks,

Louis

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6 REPLIES 6
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New Member

Re: intermittent connection problems

I've been having the same issue.  The last 2 days have been unbearable.  The connection is there, then not, then there, then not. 

 

I am an internet programmer and I work full-time from home.  This is impairing my ability to work.  I have a DSL connection as a backup, and have been using that, but I pay much more for my much faster comcast connection and right now it is working like crap.

 

I try to go to google.com ... no server found

F5 - no server found

F5 - google site loads

 

Its on and off, that fast.

 

I also tried calling business support, and hung up after 75 minutes on hold.  Quite un-satisfied with service and support at the moment.

 

Im in GA, north of Atlanta, but have an associate in South FL complaining of the same issue with Business Internet.

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Community Manager
Community Manager

Re: intermittent connection problems

Welcome Louis.  We referred this issue to our Tier 2 group. A service call was suggested to verify equipment and line quality. We can contact the local service center to schedule a service call if you prefer.  Please let us know.

 

Thank you

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Community Manager
Community Manager

Re: intermittent connection problems

Welcome GA_Rich.  Please send me a PM with your account number and I will have or Tier 2 group research the issue.

 

Thank You

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Visitor

Re: intermittent connection problems

Hi John,

 

Yes, please help me with that. I would call to schedule it myself, but I can't get through to a live person when I call the support line. The connection is almost unusable right now: when I test with ping, I'm seeing packet loss of nearly 40%. Thank you!

 

- Louis

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New Contributor

Re: intermittent connection problems

For the last several weeks, I've been seeing the same problem: At various times throughout the day, the entire network connection drops for up to five minutes or so at a time. Incredibly frustrating. I'm in Saint Paul, MN.

--
Michael Fraase, partner
ARTS & FARCES LLC
mfraase@farces.com
www.farces.com
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Visitor

Re: intermittent connection problems

I never got any help from this forum... but I was finally able to get through to someone on the phone, schedule a service appointment, and get the issue resolved.

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