Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

how to report external equipment damage

There's a damaged underground enclosure near my house (see attached photos).  How do I report it?

 

Comcast has my address already so I don't need to add it here.  The enclosure is at the end of the road where I live, at the T intersection with the main road.

 

damage2.jpgdamage1.jpg

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Official Employee

Re: how to report external equipment damage

Thanks so much for taking the time to reach out to us and send us this photo. I am sorry for the delay in our response and we do want to get this resolved and fixed. We do not automatically have access to address or account information here. I will need you to provide the service address and a good contact number and email address through private message so that we can get some repaired on this completed.

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