Connectivity
Connectivity and managing Your Comcast Business network
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New Contributor

gateway is pining my mail server on port 110

My new comcast business gateway seems like its bored. It's pining my pop3 server once every minute.

 

When I login to the firewal the option to Disable Gateway Smart Packet Detection it is not available to me.

 

excerpt from pop3 log:

 

<Removed personal information>

 

 

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Accepted Solutions
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New Contributor

Re: gateway is pining my mail server on port 110

resolved.

 

pop3 client was not able to connect from local network branch. this shows up in the mail server pop3.log as a connection from the gateway. Added static route to the router after the cradelpoint so it could find the class A branch. 32.215.187.240 255.255.255.248 192.168.0.128

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5 REPLIES 5
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Official Employee

Re: gateway is pining my mail server on port 110

Sorry that you are having this problem, I do see you've recently updated your RDNS settings. However, I can look closer at this for you. The option is under IPv4 firewall. It should be enabled already. 

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New Contributor

Re: gateway is pining my mail server on port 110

customer might not be able to change this setting, it wont toggle.


@Comcast_Claude wrote:

Sorry that you are having this problem, I do see you've recently updated your RDNS settings. However, I can look closer at this for you. The option is under IPv4 firewall. It should be enabled already. 


 

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Official Employee

Re: gateway is pining my mail server on port 110

Let's take a closer look at this, please send a private message to troubleshoot this further.

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New Contributor

Re: gateway is pining my mail server on port 110

resolved.

 

pop3 client was not able to connect from local network branch. this shows up in the mail server pop3.log as a connection from the gateway. Added static route to the router after the cradelpoint so it could find the class A branch. 32.215.187.240 255.255.255.248 192.168.0.128

View solution in original post

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Official Employee

Re: gateway is pining my mail server on port 110

I'm glad you were able to resolve your issue. I hope you do not mind but, I noticed your initial reply displayed some sensitive information about your account. I went ahead and removed your static IP info. I also noticed that you reached out about our Cradle Points. If you'd like, I can assist you with all of your Comcast Business questions! Just private message me your full  name, address and, the phone number listed on your account for assistance.

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