Connectivity
Connectivity and managing Your Comcast Business network
Back to Top

frequent outages

wellsdm
New Member

frequent outages

We have frequent outages with comcast business internet.   They sometimes last for a few minutes and sometimes for hours.  Since our phones are also on comcast they often go out as well.   Rebooting the cable modem sometimes seems to help but it's hard to tell as connectivity sometimes comes back on its own even if we don't reboot the modem.  Sometimes even after rebooting the modem it still doesn't come back.  Sometimes it seems to come back and the phones work but the internet doesn't work.  It sort of seems to me like DNS issues sometimes.   Thought I'd post here to see if others have similar quality of service issues with comcast business?  

pdperry2229
New Member

Re: frequent outages

Friday we went down at 11, came back at 2, then down again at 2:30, then up again at 4, then down again at 5

 

Today we went down at 11, up again at 2, down again at 2:30, and now we're up again

 

To say that Comcast has provided the service I was afraid they would is - unfortunately - true...

 

(Also kinda funny that Comcast doesn't even include their own name in their spellcheck)

Community Manager
Community Manager

Re: frequent outages

Hi pdberry2229.  I have updated the Regional Support Center with your issue.  A Support Center agent will follow up with you in order to resolve this issue.

 

Thank You

pdperry2229
New Member

Re: frequent outages

Hi John,

 

Thank you.

 

Apparently they checked it yesterday - remotely - while I was at my other office location and it checked-out (according to them), so they didn't come out to our location (altho I do not think my location is the problem).

 

However, not 10 minutes ago, it dropped-out again. Fortunately for only a few minutes.

 

All of this reminds me of having a really fast car... that craps-out irregularly whilst I'm going through some twisty turns.

 

I'd like to know why these outages are occuring and if steps are being taken to rectify the problems. I was promised "business class" service, but am feeling no love for the service.

 

Cheers,

-p²