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constant outages cant do business!!

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constant outages cant do business!!

Our TV, internet, and phone is constantly going out.  Third time in a week.  It has been out for about 6 hours.  We can't get the work done as all communication is cut off!  Who can I complain too? They keep saying it will be fixed by a certain hour, then raise the hours past that.  It is frustrating!!!!

Martin

Accepted Solution

Re: constant outages cant do business!!

No worries! If you click my name you'll be routed to my profile. From there on the right side, you should see "send this user a private message" under Contact me.

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Official Employee

Re: constant outages cant do business!!

I would like to assist with the service concerns. Can you please reach out through private message with the name, address and phone number on the business account? 

Re: constant outages cant do business!!

We have had constant outages.  Twice this week and once last week.  It was out for about 6 hours on Thurs 2-8-19.  We used to not have problems, but in the last 5 months we have.

 

*Removed Customer info from public post*

Official Employee

Re: constant outages cant do business!!

I just wanted to confirm that I understand correctly. Were you referring to yesterday Thursday 2/7/19? Can you confirm the previous dates that the services were impacted? 

Re: constant outages cant do business!!

yes yesterday 2-7-19

I can't remember the exact other days I'm sorry

Official Employee

Re: constant outages cant do business!!

That is no problem. I do understand how impactful any disruption to the services can be to a business. I did review the service disruption that impacted the services yesterday was due to weather conditions in the area that impacted the primary node. the node is the device that routes the services to your location. As we try everything that we can to ensure that we plan for every instance that may impact the services unfortunately there are many things that are difficult to avoid Mother Nature being one of them. I am reviewing previous issues in the area that may have been impacting the services over the last 5 weeks. I am showing very minor issues that did not impact all services such as 1 tv programming channel being out. Can you tell me a little more about the previous issues you have had? 

Re: constant outages cant do business!!

Michelle,

The other issues were that it all goes out.  I will try to keep a log of each time this happens in the future.

 

Thanks,

 

Martin

Official Employee

Re: constant outages cant do business!!

That would be helpful. Martin, do you mind private messaging me? We do our best to protect the security and integrity of our Customers accounts and wouldn't want to share any information while on a public forum. I went ahead and removed you information that you posted previously. 

Re: constant outages cant do business!!

I'm not sure how to private message you. Can you help me? Sorry
Official Employee

Re: constant outages cant do business!!

No worries! If you click my name you'll be routed to my profile. From there on the right side, you should see "send this user a private message" under Contact me.

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