Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
New Member

comcast users unable to see site on comcast business

I have a couple of users who work from home, and are having random outages, though the outages only affect access to corporate email and sites hosted on our comcast business connection. 

I've worked with them trying to troubleshoot the issue by doing the following:


-packet sniffer on the firewall watching for their IP (it shows up after a while (typically a few hours), but the issue has cleared by then)

-from the main site inbound and outbound traffic all appears to work. 

-attempting to ping or traceroute to them fails, but anyone else outside works fine, both locations can ping or traceroute to anything but each other (until the issue clears)


every time this happens, it only seems to be affecting users in the one specific area on comcast. users from any other provider have no issues.

this also seems to occur multiple times each week. 

to me this sounds like a comcast related routing issue


0 Kudos
Trusted Forum Contributor

Re: comcast users unable to see site on comcast business

Mind posting the domain name, as well as a trace of the failing path?

0 Kudos