Connectivity
Connectivity and managing Your Comcast Business network
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chicago SLOOOOOWWWWW 5 cr's 4 techs complete rewire and protensioning NOTHING WORKS get out now

SO a while ago I thought this idiocy was fixed but it isn't. I pay for 16/3 mb and right now it's a crapshoot between 2mb and 11mb. Today has been a real joke as the techs are supposedly monitoring the line ( I think it's called protentioning or something)  I started to look at the speed using ONE machine hooked to the modem ( mine) and at 5am it was 2-3 mb down and 3mb up. I logged a CR. At 9am it was no better another call ( no email availible) and another CR as the speed was about the same.  SO todate three techs have come, one replaced ALL our wireing to the comcast box. Two of them raised this issue to critical as it was hitting other businesses as well and the last CR got the line monitoring in place. NOTHING IS WORKING!!! We, the local businesses are meeting next week to swap stories and see what we can do using our new Mayor, there has to be some milage in him getting $350000 from comcast.  I am finished with tech visits that achieve nothing and filing CR's so if anyone has any other ideas I'd REALLY be happy to hear them. Here are the modem numbers if it is of interest

 

Channel ID10 11 12 13 14 15 
Frequency693000000 Hz 687000000 Hz 711000000 Hz 717000000 Hz 723000000 Hz 729000000 Hz 735000000 Hz 741000000 Hz 
Signal to Noise Ratio28 dB 27 dB 37 dB 37 dB 36 dB 36 dB 32 dB 30 dB 
Downstream ModulationQAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-4 dBmV  -5 dBmV  -5 dBmV  -6 dBmV  -6 dBmV  -7 dBmV  -9 dBmV  -11 dBmV  

 

Upstream Bonding Channel Value
Channel ID91 89 90 
Frequency22600000 Hz 36400000 Hz 29500000 Hz 
Ranging Service ID15483 15483 15483 
Symbol Rate5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec 
Power Level43 dBmV 44 dBmV 44 dBmV 
Upstream Modulation[3] QPSK
[3] 64QAM
 
[3] QPSK
[3] 64QAM
 
[3] QPSK
[3] 64QAM
 
Ranging StatusSuccess Success Success 

 

Signal Stats (Codewords) Bonding Channel Value
Channel ID10 11 12 13 14 15 
Total Unerrored Codewords1060621950 86704339 1306900529 1306908908 1306886300 1306887099 1306859513 1035662374 
Total Correctable Codewords242541445 414005885 20 13 311 28184 2413826 
Total Uncorrectable Codewords3755933 262222888 532 484 669 649 1570 241644 
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Re: chicago SLOOOOOWWWWW 5 cr's 4 techs complete rewire and protensioning NOTHING WORKS get out now

Yeah, this is really unfortunate, as your signal levels are obviously horrible. Has the Comcast modem been replaced? That would be the last thing beyond equipment on the utility poles (which are handled in an entirely different manner than premises equipment).

 

Perhaps one of the mods here (any of the red "Comcast_" users) could escalate this. Other than that..... I wish you luck.

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Frequent Contributor

Re: chicago SLOOOOOWWWWW 5 cr's 4 techs complete rewire and protensioning NOTHING WORKS get out now

Just got better, tried to cancel the account and they have all gone home for the night :-) much like the check is in the mail.

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Trusted Forum Contributor

Re: chicago SLOOOOOWWWWW 5 cr's 4 techs complete rewire and protensioning NOTHING WORKS get out now

Yeah, this is really unfortunate, as your signal levels are obviously horrible. Has the Comcast modem been replaced? That would be the last thing beyond equipment on the utility poles (which are handled in an entirely different manner than premises equipment).

 

Perhaps one of the mods here (any of the red "Comcast_" users) could escalate this. Other than that..... I wish you luck.

View solution in original post

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Frequent Contributor

Re: chicago SLOOOOOWWWWW 5 cr's 4 techs complete rewire and protensioning NOTHING WORKS get out now

it's not the modem that is brand new arris sb6141

the techs supposedly have raised this as a "line issue" several times

other businesses are been hit in the area

SO it seems I have no alternative than to cancel the service and suggest to all others that comcast are a bad deal.

thanks for your comment I hope that someone sees it and helps out.

 

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