Connectivity
Connectivity and managing Your Comcast Business network
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New Member

cannot receive calls but can call out

I can call out on all my lines but I cannot receive calls. Sometimes if the caller uses their cell phone that works but overall I cannot receive calls. Solution?!?!?

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Official Employee

Re: cannot receive calls but can call out

Hi cannotreceivecalls and welcome to the business forums.

 

I appreciate you letting us know about this calling issue going on. Since the issue is only within incoming calls, there may be a forwarding rule on your phone lines. Could you confirm if these are disabled within the business portal?

 

You can see how to manage the calling features from the business portal as shown through the following link:

 

https://business.comcast.com/help-and-support/voice/manage-comcast-business-voice-features-online/

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New Member

Re: cannot receive calls but can call out

Yes, they are disabled.

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Official Employee

Re: cannot receive calls but can call out

I would like to look into this issue further. I'll need your information in a private message. May I please you private message me your full name, the name of your business, the full address of your business location and the impacted phone number? 

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