Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Occasional Visitor

alternate gateway?

Is it possible to purchase a more business quality gateway that will work with comcast business internet (i have static ip's too)?

 

i'm looking for something with more robust firewall capabilities (cidr blocking/country code blocking) and the cisco DPC3941B gateway has given me a lot of issues (slow interface, random reboots, likes to block my smart tv's for no reason randomly).

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Official Employee

Re: alternate gateway?

Hi! Thanks for reaching out. I am sorry to learn that you are experiencing issues with one of our modems. To utilize the static IP's, a leased Comcast business gateway modem is required. What I can do from here is schedule a technician visit and request to swap out the modem for a different model. In order to help, please send me a private message with your full name, address, and a phone number linked to the account.  

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