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Wired signal drops 1-2 times per hour

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krisroberson
Visitor

Wired signal drops 1-2 times per hour

I'm a new Business customer. I have my main device attached to the comcast router via ethernet cable. 

 

While using Skype and other connected communications, I see the application drop frequently. I have verified that when this happens the ethernet connection has been dsconnected temporarily.

 

I have verified by watching the network connections in the Windows settings. When Skype cycles, indicating a loss of connection, the Internet connection as displayed in the settings also indicates the loss of connection (error shown as, "No Internet Connection").

 

The connection is usually restored within a few moments, However, durring the outage all connectivity is lost. This has happened during meetings and online discussions. This causes me to have to reconnect to the meetings and is an interuption in the flow of work.

 

Please suggest a solution or contact me for an investigation of this issue.

 

Thank you!

 

Mr. Kris Roberson

 

CC-Michelle1
New Member

Re: Wired signal drops 1-2 times per hour

I am sorry to hear that you are having connection issues. I would be more than happy to assist. Can you please reach out through private message with the name, address and phone number on the account and we can get started finding a resolution. 

krisroberson
Visitor

Re: Wired signal drops 1-2 times per hour

I'd be happy to do so

The reason I used this forum is because I was unable to locate a way to send a private message, email, or chat to Comcast support.

Please provide the means to send sucb a message.

Thank you.
krisroberson
Visitor

Re: Wired signal drops 1-2 times per hour

Just checking back in with the community.

 

I contacted service as requested through this post, but the service offered was, “We can send a tech”.

 

I’ve had a tech out here twice. Both of them said that signal to the post is weak. When contacting service I’m told that there’s nothing wrong With their service.

 

I highly doubt yet another technician visit would do anything but waste my time.

 

Has anyone had any luck getting an actual resolution to a similar issue?

 

Thanks for any help that can be offered.

 

Kris

Official Employee

Re: Wired signal drops 1-2 times per hour

I would like to assist with the internet service concerns. Can you please reach out through private message with the name, address and phone number on the account?