Connectivity
Connectivity and managing Your Comcast Business network
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WiFi connections dropping Internet every day at different times. Hard wired connections do not drop

Details:

  • Every afternoon all WiFi connections drop internet access
  • Hard wired computers do not lose connectivity
  • The WiFi connections do not drop and the signal shows as strong, but no web access is available
  • Open sites fail to connect, new sites fail on the DNS lookup

The resolution is to turn off WiFi on each computer and then turn it back on.  This works 100% of the time.

If I resolve one computer, the others still won't connect until their WiFi's are reset.

Even through this is an easy fix each time, it's very frustrating, and causes bigger issues when I'm on a Zoom call.

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Official Employee

WiFi connections dropping Internet every day at different times.

Hi, there! Thanks for spending your time to reach out to Comcast over forums! We appreciate you for your time and patience. We are doing our best to respond as quickly as possible during these challenging times. It is known that there may be delayed responses. I am sorry to learn about the internet service interruptions. As a customer myself, I understand how frustrating this can be when on a zoom call! You have reached the right place for help with the internet service concern! In order to further assist, would you mind sending over a private message by clicking on my handle (Comcast_Gabe) and verifying your first/last name, address, and account number or a phone number linked to the account? This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.

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Re: WiFi connections dropping Internet every day at different times. Hard wired connections do not

Hello!

I am experiencing same problem for the past 4 months! we are so frustrated and COMCAST does not seem to care- we are a pediatric clinic and had to cancel patients at least 2 days due to internet and phones down. Please please help me if you get any help/answer from anyone!!! This is so infuriating, I finally got a hold of someone beginning of this week and wanted to charge 99$ for sending a tech team!!!!! 

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Official Employee

Re: WiFi connections dropping Internet every day at different times. Hard wired connections do not

We can help with your service. Please send a private message so we can assist. 

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Re: WiFi connections dropping Internet every day at different times.

Hi Gabe,

I'm responding to your request but then cannot find the conversation.  Could you let me know where we are with this issue?

Cheers...

Dave

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