Location: Firestone, CO
I recently posted on my HoA's Facebook page (yea they have one...lol), to incquire what my neigbors are getting for internet speeds and their pricing, etc. Turns out, I've discovered an absurdly HUGE difference between residential speeds and pricing vs business offerings. It used to be somewhat comparable, but now residential is 10 to 20x faster, and their pricing has remained the same if not gotten cheaper. Business has not seen this change, in fact its gotten more expensive for comparibly less speed (then residential). Its the complete opposite trend. For example, 25/10 Mbps biz ~$80 a month, whereas 400 Mbps Residential (16x faster, wow!) is available for a similiar price point. Historically, I dont recall this much of a difference.
Why is that?
(I'm using anecdotal evidence as a 12 year business class customer...)
Hi TedofTeds! There are certain things that are available for business services that are not available with residential, like static IPs, lack of data cap, add-ons like Connection Pro and Wifi Pro and several others. This link has an overview of business services for internet: https://business.comcast.com/learn/internet/business-internet and this one has them for residential, so you can compare: https://www.xfinity.com/learn/internet-service .
If the add-ons you note were part of the business service (at no additional cost), if no data caps were unique to business, if static ips were needed universally then you might be able to justify the significant difference in speed/price between business and residential. Comcast really should really talk to business customers.
Thank you for reaching out to us about your Comcast Business service and pricing, we truly attempt to keep the pricing competitive for what we offer our business customers. Knowing our business customers require more functionality, flexibility, and expandability than our residential customers. We offer a very different service for our business customers than if you were a residential customer. We can review your business pricing to ensure you are getting the best value for what you are paying for and maximizing the benefits of your Comcast Business service to help your business run efficiently and effectively.
I am sorry for the delayed response and we would love to take a look at your bill for you. Can you please send us a private message with your name, the full address, and phone/account number? -Anisa