Connectivity
Connectivity and managing Your Comcast Business network
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Website blocked

I am not able to access our website from our office. I first contacted our website host provider thinking that our site was down. This was one week ago today. They said that they were able to access it and everything looked fine. They took me through a bunch of steps, clear out history and the browser's cache and I did a release and renew of the IP, ran a traceroute, DNS flush, etc. But I was (am) still not able to access the website which is catalinalutheran.org.

 

I called Comcast tech support and went through a lot of duplicate steps. Took a laptop and connected directly to the cable modem after doing resets etc. still no access, this is the only website I cannot access [I took that very same laptop to my home and have no trouble accessing the website.] Comcast Tech support suggestion was that it was a computer problem or I needed to sign up for the paid IT support.  I feel that this is something that should be supported by Comcast without additional $$$.

 

It seems to me that somewhere this is being blocked.

 

Here is a trace route from today.

 

Tracing route to catalinalutheran.org [208.113.197.159]
over a maximum of 30 hops:
 
  1    11 ms     3 ms     2 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    10 ms    13 ms    13 ms  te-8-3-ur01.orovalley.az.pima.comcast.net [68.86.201.1]
  4    10 ms     9 ms     9 ms  te-9-4-ar02.pimaco.az.pima.comcast.net [68.87.172.21]
  5    28 ms    22 ms    24 ms  te-0-0-0-1-cr01.losangeles.ca.ibone.comcast.net [68.86.95.101]
  6    26 ms    25 ms    22 ms  he-0-0-0-0-pe02.600wseventh.ca.ibone.comcast.net
 [68.86.83.18]
  7    29 ms    23 ms    20 ms  66-208-232-154-ubr01a-monroe01-mi.hfc.comcastbus
iness.net [66.208.232.154]
  8    50 ms    32 ms    20 ms  xe-4-2-0.cr2.lax112.us.above.net [64.125.21.117]
 
  9    55 ms    59 ms    55 ms  xe-3-2-0.cr2.iah1.us.above.net [64.125.30.49]
 10    84 ms    83 ms    85 ms  xe-2-1-0.cr2.dca2.us.above.net [64.125.28.49]
 11    84 ms    82 ms   101 ms  xe-1-0-1.er2.iad10.us.above.net [64.125.26.242]
 
 12    99 ms    81 ms    82 ms  xe-1-0-1.er5.iad10.us.above.net [64.125.24.141]
 
 13    88 ms    84 ms    82 ms  208.185.23.134.t00867-03.above.net [208.185.23.1
34]
 14    86 ms    86 ms    85 ms  adamwasik.com [208.113.156.4]
 15    86 ms    84 ms    90 ms  ip-208-113-156-14.dreamhost.com [208.113.156.14]
 
 16    88 ms    83 ms    82 ms  apache2-fritz.mitchell.dreamhost.com [208.113.19
7.159]
 
Trace complete.
 
Any suggestions, help.... all greatly appreciated.

 

 

 

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Community Manager
Community Manager

Re: Website blocked

Welcome cloffice.  OUr Tier 2 agent successfully tested from the gateway to you website using both the URL and the IP Address. We are unable to recreate a failure at this time. Also the data that you posted indicates a completed traceroute to the Domain IP address.

 

Thank You

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Community Manager
Community Manager

Re: Website blocked

Welcome cloffice.  OUr Tier 2 agent successfully tested from the gateway to you website using both the URL and the IP Address. We are unable to recreate a failure at this time. Also the data that you posted indicates a completed traceroute to the Domain IP address.

 

Thank You

View solution in original post

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New Member

Re: Website blocked

This issue is still not resolved, but I wanted to thank you for your help. I have gone back to my web hosting company with this additional information. I am still waiting to hear back from them. 

 

Jean

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