Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
tedchav
New Member

Voluntary disconnect

Our office is moving so I planned the new install 9 days before the move. Everything went fine until today. Suddenly at our new location the service was discoonected by what they called a voluntary disconnect. After 4 hours on the phone and 17 individules many who promised they could get this corrected. I am still without service. 

 

Everything had been running fine 50up 12 down.

 

I can't get a response from anyone now.

 

Very frustrated.

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1 REPLY 1
Community Manager
Community Manager

Re: Voluntary disconnect

HI tedchav.  I apologize for the issues you encountered with this move and transfer of services.  While our Business Service Center reports all services as active please let me know if further assistance is required.

 

Thank You

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