Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Voice down and Internet Down this morning.

Woman SadI arrived at my office to find that the internet and Voice over IP from Comcast Business was down.  I called into Support.  The support person bounced my Phone Modem and the Internet Modem.  Voice came up, but internet did not.  Support person submitted ticket Tier 2.  3 hours later my internet came up.  Tier II support person called.  He said it was a router problem with Level 3.  I asked why my phone routed fine but not the internet.  He claimed I must have an internal connectivity issue.  Obviously this guy does not know what he is talking about.  Does anyone know why voice over IP would route and not the internet? 

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