Hi, I upgraded my services to the Ultimate Bundle on 7/2/2020. It hasn't been upgraded.
My CB Account Exec emailed me (7/2/2020):
"Your order for the ultimate bundle package will be processed today on a fast path and you will have your new speed tomorrow morning."
I called him the following day to voicemail (7/3) to let him know my internet speed is still the same. But he never returned my call.
I called Comcast Business Support and waited for about an hour to be told it would be processed today (7/3).
I tried to call back on the 4th but no luck.
It's now 7/5/2020, I'm paying for Business Class service and nothing has changed execpt my bill.
And yes, I've gone thru all the troubleshooting steps. Unplugged the Cisco modem every day. Checked the logs, run all the usual utilities. Not a complex network: just the cisco modem.
Hello, how are you? I hope overall, your holiday weekend was a good one! I am sorry you have not heard back yet, but I will be happy to follow up on your account, the order, and your services in general. Are you able to send a private message so I can assist you in greater detail while locating your account? If you can include your name, service address, and account number (or phone number) this would be great.
Got response "You have reached the limit for number of private messages that you can send for now. Please try again later."
I've never sent any private messages before, so that's odd.
Also, the speedtest.comcast.net appears to be down or rejecting connections.
Thank you so much for your time and patience. I will be happy to research that ticket number. In order to research the ticket number, I will just need to pull up the account. Would you mind attempting to clear your browser's cache and cookies? After doing this step, you should be able to send us a private message by clicking on my handle Comcast_Gabe. I appreciate you greatly for working with me on this.
Thanks for that great question. I would be happy to look up the CR ticket. However, I am not able to pull up the CR ticket without pulling up the account, unfortunately. Have you confirmed if you are experiencing the same issue with a smartphone in addition to attempting to send us a private message on a computer? If you are still experiencing an issue with sending us a private message on here, we also have other awesome options for contacting us. Here are the other options below. Please let me know if this helps.
Schedule a Call Back: https://comca.st/3f7P3YK.
Twitter: https://comca.st/38vnru1 or by using @ComcastCares.