I use an internet video phone and online chat that constantly must have steady internet connections. Comcast Business internet connection keeps clicking on and off. How can I check if the internet service provider is not giving me steady and that my equipment are fine? Even during the call with Business Comcast, I got disconnected because of the unsteady internet connection. How can that be fixed?
Hello HKCPA and welcome,
Just make sure you have a computer plugged directly into on of the Comcast Gateway (CG) Enet LanPorts, bring up a browser, type 10.1.10.1 in the address field, then use username=cusadmiin, password=highspeed, then screen capture your CG up and down channel paramters as train_wreck indicated. It would also be helpful to know the following: are you using a staticIP address and if so, what device is actually using this, what is the model of your CG, what is your Internet Tier Bandwidth?