I just spoke with Bianca and Paul in business class customer service and found out that the reason for my inability to get the 27/7 speeds that I pay for was because of my modem was only rated for 16/2. I can understand that.
What I can't understand is why 3 trucks, numerous technicians and service calls, AND CHANGING MODEMS hasn't resolved the problem in over 8 months of headaches.
And on top of that, the resolution presented -- "we can drop your bill and lower your speed."
Both of my business accounts will soon be exiting Comcast.
I used to really praise your services, but no more!