Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.

Unbelievable Discovery!



I just spoke with Bianca and Paul in business class customer service and found out that the reason for my inability to get the 27/7 speeds that I pay for was because of my modem was only rated for 16/2.  I can understand that. 


What I can't understand is why 3 trucks, numerous technicians and service calls, AND CHANGING MODEMS hasn't resolved the problem in over 8 months of headaches. 


And on top of that, the resolution presented -- "we can drop your bill and lower your speed."


Both of my business accounts will soon be exiting Comcast. 


I used to really praise your services, but no more!

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