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Unacceptably slow speeds

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Unacceptably slow speeds

I pay for 50 down 10 up and am getting less than 10 down. This is absolutely unacceptable considering that I recently upgraded from 16 down to 50, and yet I am still expected to pay 100% of my bill. I am about ready to leave Comcast Business, as my experience has been far from pleasant. I have been told by support that my gateway would probably have to be replaced for the 3rd time now in less than 5 months. If my gateway has to be replaced for my internet to stop being throttled then Comcast will be losing a customer for sure. What can be done?

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Re: Unacceptably slow speeds

Take a look at this thread http://forums.businesshelp.comcast.com/t5/Connectivity/Connection-Troubleshooting-Tips/m-p/25861#U25... and post the needed information so we can dig a bit deeper into your problem.