Twice in the last 2 weeks, my Comcast Business service has been intermittent or out. Cannot reach a live human at customer service and I get no warning until my system starts crashing or stalling. I am a lawyer who works from home and this is totally unacceptable. I want a refund for service through last 2 outages and to discuss my service contract with a supervisor or manager in customer service.
Hi Fiduciary and thank you for letting us know about the trouble you've been having the past 2 weeks. I can look into this so we can get your service stabilized. Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number?