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Unacceptable Service Interruption

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Fiduciary
New Member

Unacceptable Service Interruption

Twice in the last 2 weeks, my Comcast Business service has been intermittent or out.  Cannot reach a live human at customer service and I get no warning until my system starts crashing or stalling.  I am a lawyer who works from home and this is totally unacceptable.  I want a refund for service through last 2 outages and to discuss my service contract with a supervisor or manager in customer service.  

Official Employee

Re: Unacceptable Service Interruption

Hi Fiduciary and thank you for letting us know about the trouble you've been having the past 2 weeks. I can look into this so we can get your service stabilized. Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? 

khaleesi
Occasional Visitor

Re: Unacceptable Service Interruption

I’m sick of this being an issue as well. I have had this issue for months now and customer service has not been helpful and I want out of my contract. It’s ridiculous how much I’m paying to have such unreliable connection.