Connectivity
Connectivity and managing Your Comcast Business network
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Unable to log-in after password change

I successfully changed our password from the default (highspeed) and am now unable to log-in with the new password.  I am sure I entered it correctly, but to double check, I reset the router (pressed the reset on the back panel) to default settings and repeated the process again.  Any new password I assign, does not work.

 

Any suggestions?  Thank you.

 

 

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Community Manager
Community Manager

Re: Unable to log-in after password change

Hello hipadv, welcome to the forum.

I will set the unit back to default for you to try again.

 

When you reset the device, did you reset it via power cycle or pressing the button on the back?

 

 

Thank you

 

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Re: Unable to log-in after password change

By pressing the button on the back.  I also tried power cycling after I changed the password the second time.   

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Re: Unable to log-in after password change

My modem password is no longer set to default (cusadmin/highspeed) and I have not changed it. Can you remotly reset it/ tell me what it is? Thanks in advance.

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Forum Contributor

Re: Unable to log-in after password change

Misk, for quickest help don't hijack a thread, start a new one or better yet PM Comcast John.  Since the original user was helped he may not see your tack-on.

 

 

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Community Manager
Community Manager

Re: Unable to log-in after password change

Welcome MiskoHevery.  The gateway has been reset to the defaults.

 

Thank You

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Community Manager
Community Manager

Re: Unable to log-in after password change

Hello hipadv, welcome to the forum.

I will set the unit back to default for you to try again.

 

When you reset the device, did you reset it via power cycle or pressing the button on the back?

 

 

Thank you

 

View solution in original post

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New Member

Re: Unable to log-in after password change

By pressing the button on the back.  I also tried power cycling after I changed the password the second time.   

View solution in original post

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New Member

Re: Unable to log-in after password change

Sorry, I changed the password after you set the unit back to default and I am once again unable to log-in with the new password.

 

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Community Manager
Community Manager

Re: Unable to log-in after password change

Hi hipadv. The gateway has been reset to the default.

 

Thank You

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New Member

Re: Unable to log-in after password change

My modem password is no longer set to default (cusadmin/highspeed) and I have not changed it. Can you remotly reset it/ tell me what it is? Thanks in advance.

View solution in original post

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Highlighted
Forum Contributor

Re: Unable to log-in after password change

Misk, for quickest help don't hijack a thread, start a new one or better yet PM Comcast John.  Since the original user was helped he may not see your tack-on.

 

 

View solution in original post

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Community Manager
Community Manager

Re: Unable to log-in after password change

Welcome MiskoHevery.  The gateway has been reset to the defaults.

 

Thank You

View solution in original post

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