Connectivity
Connectivity and managing Your Comcast Business network
Back to Top

T3 errors/daily connection problems

hranda
Visitor

T3 errors/daily connection problems

We are experiencing daily connection problems in the last week with increasing frequency.  It seems like most of the problems are happening in the morning.  I've pasted in the error codes from my Motorola 8600 log.

Additionally, earlier this morning I was seeing several "Time Not Established/Critical (3)/SYNC Timing Sycronization..." errors in the same log.


Time  Priority  Description 
   12:24:42
Tue May 21 2019
 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:49:e0:d9;CMTS-MAC=00:01:5c:7c:98:69;CM-QOS=1.1;CM-VER=3.1;
   12:24:45
Tue May 21 2019
 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=00:40:36:49:e0:d9;CMTS-MAC=00:01:5c:7c:98:69;CM-QOS=1.1;CM-VER=3.1;
   12:24:55
Tue May 21 2019
 Warning (5) MDD message timeout;CM-MAC=00:40:36:49:e0:d9;CMTS-MAC=00:01:5c:7c:98:69;CM-QOS=1.1;CM-VER=3.1;
   12:25:06
Tue May 21 2019
 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:49:e0:d9;CMTS-MAC=00:01:5c:7c:98:69;CM-QOS=1.1;CM-VER=3.1;
   12:25:12
Tue May 21 2019
 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=00:40:36:49:e0:d9;CMTS-MAC=00:01:5c:7c:98:69;CM-QOS=1.1;CM-VER=3.1;
   12:25:21
Tue May 21 2019
 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:49:e0:d9;CMTS-MAC=00:01:5c:7c:98:69;CM-QOS=1.1;CM-VER=3.1;
   12:25:29
Tue May 21 2019
 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=00:40:36:49:e0:d9;CMTS-MAC=00:01:5c:7c:98:69;CM-QOS=1.1;CM-VER=3.1;
   12:26:32
Tue May 21 2019
 Warning (5) MDD message timeout;CM-MAC=00:40:36:49:e0:d9;CMTS-MAC=00:01:5c:7c:98:69;CM-QOS=1.1;CM-VER=3.1;
   12:26:45
Tue May 21 2019
 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=00:40:36:49:e0:d9;CMTS-MAC=00:01:5c:7c:98:69;CM-QOS=1.1;CM-VER=3.1;
Official Employee

Re: T3 errors/daily connection problems

Hi hranda.

 

I appreciate you taking the time to upload your logs and notifying us of the ongoing issues. I would like to review your connection and will need your information in a private message. May I please have your private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?