Hello, how are you? I hope overall your day is going well. I am sorry to hear you may be experiencing trouble. I apologize there is not a way to create a support ticket online per say, but we can help on forums and over online chat. This link (https://comca.st/3gg9KSV) will have an option to use chat support during regular business hours at the bottom of the page and we can help on forums anytime. Are you able to send a private message with your name, service address, and account number (or phone number) so I can assist?