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cessna89811
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Sporadic disconnects and several modem reprovisions

My modem has been reprovisioned several times by Comcast.

 

All the Comcast business techs are awesom by the way! Smiley Happy

 

Whenever a firmware is pushed to my Arris SB6190, a modem activation webpage appears. I have to call Comcast and get the modem reprovisioned.

 

I have owned my modem and my network experiences daily disconnects throughout the day and evening.

 

What is going on?

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cessna89811
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Re: Sporadic disconnects and several modem reprovisions

Arris Surfboard SB6190 Event Log

The table below contains the log of events that the SB6190 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.

Time Priority Description
Wed Mar 29 12:29:24 20173Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:29:48 20173No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:36:12 20173Ranging Request Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:36:12 20173Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:36:36 20173No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:43:01 20173Ranging Request Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:43:01 20173Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:43:25 20173No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:49:48 20173Ranging Request Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:49:48 20173Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:50:12 20173No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:56:37 20173Ranging Request Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:56:37 20173Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 12:57:01 20173No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 13:03:25 20173Ranging Request Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 13:03:25 20173Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 13:03:49 20173No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 13:08:18 20173Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 13:15:26 20173No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 29 13:19:44 20173

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:0d:18:01;CMTS-MAC=00:01:5c:6f:68:4a;CM-QOS=1.1;CM-VER=3.0;

 

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cessna89811
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Re: Sporadic disconnects and several modem reprovisions

ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1Locked256QAM24657.00 MHz1.10 dBmV37.64 dB00
2Locked256QAM1513.00 MHz1.60 dBmV38.61 dB70
3Locked256QAM2519.00 MHz1.30 dBmV38.61 dB00
4Locked256QAM3525.00 MHz0.80 dBmV37.36 dB00
5Locked256QAM4531.00 MHz0.70 dBmV37.64 dB00
6Locked256QAM5537.00 MHz0.40 dBmV37.64 dB140
7Locked256QAM6543.00 MHz-0.30 dBmV37.36 dB00
8Locked256QAM7555.00 MHz-1.20 dBmV37.36 dB10
9Locked256QAM8561.00 MHz-1.80 dBmV37.64 dB60
10Locked256QAM9567.00 MHz-1.90 dBmV37.64 dB00
11Locked256QAM10573.00 MHz-2.40 dBmV37.36 dB00
12Locked256QAM11579.00 MHz-2.70 dBmV37.36 dB130
13Locked256QAM12585.00 MHz-2.20 dBmV37.36 dB80
14Locked256QAM13591.00 MHz-2.20 dBmV37.64 dB00
15Locked256QAM14597.00 MHz-1.90 dBmV37.36 dB140
16Locked256QAM15603.00 MHz-1.10 dBmV37.36 dB20
17Locked256QAM16609.00 MHz-0.80 dBmV37.36 dB60
18Locked256QAM17615.00 MHz-0.20 dBmV37.36 dB00
19Locked256QAM18621.00 MHz0.40 dBmV37.36 dB00
20Locked256QAM19627.00 MHz1.00 dBmV37.64 dB00
21Locked256QAM20633.00 MHz1.50 dBmV37.64 dB00
22Locked256QAM21639.00 MHz1.50 dBmV37.64 dB00
23Locked256QAM22645.00 MHz0.90 dBmV38.61 dB10
24Locked256QAM23651.00 MHz1.20 dBmV38.61 dB10

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA495120 kSym/s35.60 MHz42.00 dBmV
2LockedATDMA525120 kSym/s16.00 MHz38.50 dBmV
3LockedATDMA515120 kSym/s22.80 MHz40.25 dBmV
4LockedATDMA505120 kSym/s29.20 MHz40.75 dBmV
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Respected Member

Re: Sporadic disconnects and several modem reprovisions

hello cessna89811 and welcome to forums,

 

I Apologize for the delayed response. I was looking at your signal and noted a few things that would require a tech to come on-site to resolve. Do you have a preferred time of day to have a tech visit? (AM|PM)

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