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Speeds dropped since upgrading from 16/3 to 50/10

Speeds dropped since upgrading from 16/3 to 50/10

Prior to upgrading my service from 16d / 3u, my connection had been stable and consistently running at 20d / 5u. After upgrading my service two weeks ago, my connection frequently drops, and I seldom reach higher than 16d.

 

I've tried resetting my modem as well as power cycling it, but it makes no difference.

 

Example:

 

10/16

Frequent disconnects occurred. I reset the modem at 7:30 AM. Speeds were noticably slower. At 8:14PM, speedtest.comcast.com shows 14ms ping, 10 Mbps down and 10.36 Mbps up.

 

10/17
Experienced frequent disconnects at 2:51 PM. I reset the modem, which didn't ever retrain on the line. I then power cycled it. Once it trained, speedtest.comcast.com showed 14ms ping with 16.44 down 9.54 up

 

I can't say I'm too impressed. I had similar disconnects when my business line was installed. I don't want to spend the large amount of time on the phone I did then to find a resolution.

 

Can you please help?

Re: Speeds dropped since upgrading from 16/3 to 50/10

10/18:

D/L speeds ranged from 5Mbps - 20 Mbps instead of 50Mbps

Lost connectivity at 2:30PM

Speeds since 2:30: 5Mbps

Re: Speeds dropped since upgrading from 16/3 to 50/10

Report from 10/19-10/24:

 

- Still frequent disconnects daily

- Speeds now top out at 30Mbps instead of 50Mbps

Re: Speeds dropped since upgrading from 16/3 to 50/10

As of 11/5, speeds still average around 20 Mbps with frequent disconnects. Tracert shows it's a problem on comcast's side, as it was in my numerous calls to customer support earlier this year(2/21, 3/3, 3/8, 3/17, 15 emails to tier 2 from 5/7 through 5/16). If I weren't in a contract, I'd be so gone.

mayash
New Contributor

Re: Speeds dropped since upgrading from 16/3 to 50/10

Comcast Business should have email or chat support..I agree I hate to call and tell a tech the same story 8 times..If they had email you coulod forward the thread and tell them its still not working..

What Modem do you have?