Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.

Slowness and total loss of connectivity

I signed up for the 22mbps/5mbps Comcast Business Class plan a few months ago and my connection has been mostly fine.


The last few days, I've noticed intermittent slowness+latency that seemed to be getting worse and worse and around evening time Thursday (8/30/2012), I lost all internet connectivity.


My system is connected directly to the Comcast-provided SMCD3G Gateway. I'm able to access the gateway administration page fine, but all other websites fail. I've tried power cycling the gateway several times to no avail. As of this post, I still have no connectivity.


I've attached an image below of the Cable Modem Summary from the gateway. Not an expert on this so I can't identify if any data looks bad.


Thanks in advance for any help you can provide!


- Raja







































0 Kudos
Community Manager
Community Manager

Re: Slowness and total loss of connectivity

Hello Raja,


Please accept our apology for this degradation issue you had.

I have checked over your connectivity and I do note loss of it, even though signal level was within acceptable perimeter


If your connectivity has been restore, please monitor, but contact me or any admin if the issue persist via Private message.




Thank You

0 Kudos