Connectivity
Connectivity and managing Your Comcast Business network
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New Member

Slow speed issue - modem needs to be reset regularly

 

Please explain the scam.  I come home, reset the router that Comcast provided, and have reasonable internet speeds for a few hours.  By the next day, my internet speed is at a crawl and I need to go reset the router, again.  I paid for very fast internet speed, but it seems that Comcast cannot consistently provide such speeds to all of the customers that paid for such service.  Is this why the router must be reset all the time?  I've had Comcast out 3 or 4 times and they always apologize and provide different equipment.  The service is fine when they leave, but then I am back to the old hassle.  Reset the router all the time, or accept internet speeds that are a fraction of the service for which I paid.  If Comcast sells a product that they are unable to provide, and then provides routers that could be configured to reset on their own when service is poor, yet they don't do this, is Comcast not in fact asking its customers to file a class action suit?

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Trusted Forum Contributor

Re: Slow speed issue - modem needs to be reset regularly

Hello Temp_Biz_Custo... and welcome,

 

We are sorry to hear of your inconsistent Internet service and speed. Please contact 800-391-3000, provide you account number, then use option = technical, high speed internet. If you are a DHCP customer ask the technical rep to do the following:

1. Log into your Comcast Gateway (CG) and make sure the following is setup:

 

   a. ) your WAN interface has PriDNS=75.75.75.75 and secDNS=75.75.76.76
   b. ) your LAN interface has PriDNS=75.75.75.75 and secDNS=75.75.76.76
   c. ) your LAN interface has LeaseTime=FOREVER

 

2. Have the technical rep also check that your upstream, downstream and SNR levels are with correct specification levels.

 

If you use a CG Static IP could you provide some additional detail on your network configuration for futher assistance.

 

Hope this helps you out and look forward to hearing from you.

 

 

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Forum Contributor

Re: Slow speed issue - modem needs to be reset regularly

Have them change your modem (I assume your renting).  That is consistent with hardware issues in the router.

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