Connectivity
Connectivity and managing Your Comcast Business network
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mappenzellar
New Member

Slow Speeds (8 mbps)

Gettting slow speeds recently. Nothing has changed in our network. Here is what the modem says:

 

Downstream Channel

Downstream Frequency705000000 Hz699000000 Hz711000000 Hz717000000 Hz723000000 Hz729000000 Hz735000000 Hz741000000 Hz
Lock StatusLockedLockedLockedLockedLockedLockedLockedLocked
Modulation256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM
Symbol Rate5.360537 Msym/sec5.360537 Msym/sec5.360537 Msym/sec5.360537 Msym/sec5.360537 Msym/sec5.360537 Msym/sec5.360537 Msym/sec5.360537 Msym/sec
Downstream Power8.8 dBmV8.9 dBmV8.9 dBmV8.8 dBmV8.7 dBmV8.6 dBmV8.4 dBmV8.3 dBmV
SNR41.4 dBmV41.4 dBmV40.8 dBmV40.8 dBmV41.0 dBmV41.1 dBmV40.8 dBmV40.3 dBmV

Upstream Channel

Upstream Frequency29400000 Hz22000000 Hz36200000 Hz0 Hz
Lock StatusLockedLockedLockedNot Locked
ModulationATDMATDMAATDMAUnknown
Symbol Rate5120 sym/sec2560 sym/sec5120 sym/sec0 sym/sec
Upstream Power39.5 dBmV39.5 dBmV39.5 dBmV0 dBmV

 

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Trusted Forum Contributor

Re: Slow Speeds (8 mbps)

Your downstream signal seem a little high, but hard to say if that would represent an issue or not. What kind of speed are you paying for and when is the last time you've done a full reboot/reset of the modem? Also, have you run these test while directly connected to the modem?

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