Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

Slow Internet

I'm having slow service.  I have a 16/3 connection, but I am only gettng .36/.19 with 973 ms.   Is there anything I should be checking when this occurs.  I just switched to business service 3 days ago and have been getting 20/5 service.

 

Bobby

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4 REPLIES 4
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Community Manager
Community Manager

Re: Slow Internet

Welcome bflinche.  Our Service Center informed us that a service call was scheduled to address your issue.  Please let us know if the this has been resolved.

 

Thank You

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New Member

Re: Slow Internet

We signed up for 16/3 since 2011 and constantly getting 6.5/1.2 recently.

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Community Manager
Community Manager

Re: Slow Internet

HI cherrychum.  Our Regional Service Center informed us that they are working with you on this issue.  Please let us know if further assistance is needed..

Thank You

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New Member

Re: Slow Internet

We have not yet received call nor email from Comcast.  Although 6mbps/1mbps is not terribly unacceptable, we still want to know if this is something we should expect.

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