Connectivity
Connectivity and managing Your Comcast Business network
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Occasional Visitor

Slow Internet Speeds

I have been paying for 16 Mb/s service from Comcast; mostly because they've monopolized service in my area.  I wanted to go to the 50 Mb/s, but the image below shows what speeds I actually.  Today, the speeds are actually fast enough for me to take a speed test, but during peak hours (7:00 pm - midnight during the week, noon - midnight during the weekends) this 

 

I've called Comcast almost everyday to help and they've basically told me that if they send someone out and they do not see this problem, then I'll have to pay a service fee.  I've asked multiple times if I can get someone here during peak hours, but off course, they can only send someone here during non peak hours (when it's working perfectly).

 

A service rep has told me that my node is saturated with about 20% more people than it can handle and that I basically have to deal with it until Comcast decides to split the node.  It's awful that I have to move just to get internet service acceptable for a small business.

 

 

Comcast Speeds

 

 

I was asked to do ping and Trace Route tests.  Below is one of the results of that.  After a month of calling almost daily, Comcast has made it very clear that don't care at all about Customer support.

Trace Route.png

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Occasional Visitor

Re: Incredibly slow business internet speeds

I have been paying for 16 Mb/s service from Comcast; mostly because they've monopolized service in my area.  I wanted to go to the 50 Mb/s, but the image below shows what speeds I actually.  Today, the speeds are actually fast enough for me to take a speed test, but during peak hours (7:00 pm - midnight during the week, noon - midnight during the weekends) this 

 

I've called Comcast almost everyday to help and they've basically told me that if they send someone out and they do not see this problem, then I'll have to pay a service fee.  I've asked multiple times if I can get someone here during peak hours, but off course, they can only send someone here during non peak hours (when it's working perfectly).

 

A service rep has told me that my node is saturated with about 20% more people than it can handle and that I basically have to deal with it until Comcast decides to split the node.  It's awful that I have to move just to get internet service acceptable for a small business.

 

 

Comcast Speeds

 

 

I was asked to do ping and Trace Route tests.  Below is one of the results of that.  After a month of calling almost daily, Comcast has made it very clear that don't care at all about Customer support.

Trace Route.png

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Occasional Visitor

Re: Internet Speed.

I have been paying for 16 Mb/s service from Comcast; mostly because they've monopolized service in my area.  I wanted to go to the 50 Mb/s, but the image below shows what speeds I actually.  Today, the speeds are actually fast enough for me to take a speed test, but during peak hours (7:00 pm - midnight during the week, noon - midnight during the weekends) this 

 

I've called Comcast almost everyday to help and they've basically told me that if they send someone out and they do not see this problem, then I'll have to pay a service fee.  I've asked multiple times if I can get someone here during peak hours, but off course, they can only send someone here during non peak hours (when it's working perfectly).

 

A service rep has told me that my node is saturated with about 20% more people than it can handle and that I basically have to deal with it until Comcast decides to split the node.  It's awful that I have to move just to get internet service acceptable for a small business.

 

 

Comcast Speeds

 

 

I was asked to do ping and Trace Route tests.  Below is one of the results of that.  After a month of calling almost daily, Comcast has made it very clear that don't care at all about Customer support.

Trace Route.png

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Forum Contributor

Re: Internet Speed.

Please post a printout of the upload and download power levels on your modem, you can get that by logging into the modem's customer interface.

 

The fact that you have 2 identical posts indicates to me that there is a possibility you are dropping packets due to hardware issues or power level issues, and your speed has nothing to do with the node being 'overloaded'

 

 

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Occasional Visitor

Re: Slow Internet Speeds

Update:
Comcast told me to cancel the service if I don't like it.  They will of course charge me for terminating my services AND they hold a monopoly in my area so I basically have to go with no internet service or move to an area that Comcast does not hold a monopoly on.

I'll post what the speeds are in the morning around 5:30 am when I get a chance.  It's almost like clock work.  It starts dipping around 5-6 and by 7-8, I can barely load a web page.  To Comcast, that is acceptable service: Sluggish service nights and weekends with advertised service weekdays when most people are at work.

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Occasional Visitor

Re: Internet Speed.

I posted on Multiple Message boards and the admin moved the posts to this message board.  That's why there are multiple posts of the same response.

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Occasional Visitor

Re: Slow Internet Speeds

It is 5:30 am, an hour before I go to work, and the internet speeds are amazing (same equipment, same computer, same router, etc).  This really does me no good because I won't return home until 8:00 pm today and I'm sure my speeds will be abysmal when I get home.  The internet is dead nights and weekends and Comcasts reply is, paraphrasing, "tough luck, there's nothing you can do about it."  And like I said, I can't get anyone else to service my area because Comcast is the monopoly in the neighborhood.

Morning Speeds

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Visitor

Re: Slow Internet Speeds

Lies, one said there was another modem within 6ft that is causing problem, we moved it 10ft away.

Another said it was our router, we bypassed our router and used theirs. They say its still our problem.

 

The lying gets old. Very unprofessional!

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Community Manager
Community Manager

Re: Slow Internet Speeds

Thcjones,

 

I've receive your message in regards to this issue.

Please check it and reply at your preference.

 

Additionally, please accept our apology for the rude behavior of our agent.

 

Thank you for your patience.

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Occasional Visitor

Re: Slow Internet Speeds

As expected, I called them today and they told me that I have to continue to pay for the next 60 Days after I terminate the service.  I asked them that if they're going to force me to pay for the service, can they at least get it to work?
Billing sent me to the same tech number and they said that they can charge me $100 to send someone over during nonPeak hours to look at it.

 

This has been a horrible experience.  Guess I have to shell out more money to Comcast to not have service for the next 60 days... Comcast Policy: Pay us even if we don't provide you with service.

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Community Manager
Community Manager

Re: Slow Internet Speeds

Thcjones,

 

We apologize for the poor experiences you are having with our service and support.

If you are still inclined to allow us to assist please repost or respond back to me on the private message.

 

Thank you for your patience.

 

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Community Manager
Community Manager
Moved:

Re: Slow Internet Speeds

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