Connectivity
Connectivity and managing Your Comcast Business network
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Significant speed drops - only getting 6% of the bandwidth I pay for

My speeds have dropped significantly all throughout the day over the past week.

 

 

What I pay for:

50Mbps down, 10Mpbs up

 

What Comcast's own tool shows I'm getting (http://speedtest.comcast.net/)

3.22 Mbps down, 6.38 Mpbs up

 

I've followed the usual scripted steps Comcast support recommends:

 

* Power cycled the modem

* Reseated the cables

* Reset the modem

 

I see these lower speeds both during the daytime and at night, MTWRFSS regardless of whether I'm

 

* Connected via ethernet directly to the modem

* Connected via Wifi to a router

 

Please for the love of god(s) don't make me call into the support center. I spent several hours over the past year working with Comcast support over the phone.

 

Failing that, please adjust my bill since I'm only getting 6% of what I'm paying for.

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Trusted Forum Contributor

Re: Significant speed drops - only getting 6% of the bandwidth I pay for

do you get the same problem across all devices used to test? as well, think you could visit your modem's config page at http://10.1.10.1 or http://10.0.0.1 and post your signal levels?

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