Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Signal drops frequently

Hey Comcast... I wanted to just contact you directly, but there is no option for that... so here goes with a public post.  Why is it that your supposed "business class" service drops about once a month?  I had a T-1 line for 7-8 years and lost the signal only twice, and one time was when some construction crew cut a cable.  Seems like "business class" should not drop out monthly (or ever).  Pretty hard to deal with clients when there's no phone, no email and no Internet.  Geesh.

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Community Manager
Community Manager

Re: Signal drops frequently

Welcome RichPaul.  We have engaged the Regional Support Center to investigate your internet service issue.

 

Thank You

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Re: Signal drops frequently

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New Contributor

Re: Signal drops frequently

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Community Manager
Community Manager

Re: Signal drops frequently

Welcome RichPaul.  We have engaged the Regional Support Center to investigate your internet service issue.

 

Thank You

View solution in original post

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Community Manager
Community Manager

Re: Signal drops frequently

dfasdsfdas.  Welcome to the Community.  Please click here to view our Forum Community Guidelines. As a valued community member we welcome your contributions.

 

Thank You

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New Contributor

Re: Signal drops frequently

the signal

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New Member

Re: Signal drops frequently

Your only getting dropped signals once a month? Your lucky. Ours seems to be every day for different periods of time. Dropping calls in and out, phones on the hunt group not ringing, and the ability to make internal calls are the problems we face on daily business. Customer support has been no help as they always create a ticket and send the info to the technicians who always claim to have fixed the problem only to have it occur the next day again. We've had this system for about a year now. Things have not worked properly since day one. Seriously considering opting out and going to a different service if things dont change.

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