Connectivity
Connectivity and managing Your Comcast Business network
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OscarGidas
New Member

Should I replace my Arris SB6190 SURFboard Cable Modem?

I am currently using this Cable Modem for my Comcast Teleworker service and recieved a Class Action Notification about it.  I'm seeing 57.1Mbps down and about 12.9Mbps up with my service with ~12 ms Latency.  I'm wondering if I'm getting the maximum performance out of my internet connection?  Should I replace my modem with something newer that does not have the flawed Intel Puma 6 Chipset included in these modems?

image.pngARRIS SURFboard SB6190 Cable Modem

 

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3 REPLIES 3
Official Employee

Re: Should I replace my Arris SB6190 SURFboard Cable Modem?

Thanks for visiting our Comcast Business Support Forums Page, OscarGidas! I can help you with your modem compatibility questions. Please, send me a private message with your full name, address and, the phone number listed on your Comcast Business Account to get started.

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tishazar
Visitor

For Comcast_Michael

I have reached my limit of PM's - here's the speed test info:

 
 PING ms
13
 DOWNLOAD Mbps
31.23
 
 UPLOAD Mbps
6.16
 
 
Bearing in mind that there is only one computer directly connected to the modem.  Ping also comes back with 0% loss.  Shall I try connecting a few more machines?  
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Official Employee

Re: Should I replace my Arris SB6190 SURFboard Cable Modem?

It never hurts to test your speed or service with multiple devices. If you have a chance to test other computers directly to the modem let me what results you get if you don't mind. 

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