Connectivity
Connectivity and managing Your Comcast Business network
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DanRagle
Visitor

Shaping on 16/3 Business (Starter) Internet

I had posted this several days ago in another thread of someone who was having a similar problem, but since it has not received a response thought I would try posting it as its own thread this time. I'm hoping that someone at Comcast could have a look at this.

 

My Internet package is supposed to deliver 16/3, but instead on average I'm getting something closer to 6/1.3. Any assistance would be appreciated.

 

DiffProbe release. January 2012.
Shaper Detection Module.

Connected to server 64.9.225.142.

Estimating capacity:
Upstream: 1358 Kbps.
Downstream: 22197 Kbps.

The measurement will last for about 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 1325 Kbps.

Downstream: Burst size: 9188-9764 KB; Shaping rate: 6346 Kbps.

 

The above agrees with what I generally see when using wget to retrieve large, neaby files. With a 100mb file from Southfield, MI to my connect point in Milan, MI I typically see an average download speed of about 6700 Kbps (including the initial burst. Without the burst the traffic is generally 6100/6200 Kbps).

 

Thanks!

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DanRagle
Visitor

Re: Shaping on 16/3 internet

Hi, I am having the exact same problem here and hoping someone at Comcast could help me out. My Internet package is supposed to deliver 16/3, but instead on average I'm getting something closer to 6/1.3. Any assistance would be appreciated.

 

DiffProbe release. January 2012.
Shaper Detection Module.

Connected to server 64.9.225.142.

Estimating capacity:
Upstream: 1358 Kbps.
Downstream: 22197 Kbps.

The measurement will last for about 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 1325 Kbps.

Downstream: Burst size: 9188-9764 KB; Shaping rate: 6346 Kbps.

 

The above agrees with what I generally see when using wget to retrieve large, neaby files. With a 100mb file from Southfield, MI to my connect point in Milan, MI I typically see an average download speed of about 6700 Kbps (including the initial burst. Without the burst the traffic is generally 6100/6200 Kbps).

 

Thanks!

 

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Community Manager
Community Manager

Re: Shaping on 16/3 Business (Starter) Internet

Welcome DanRagle. Our Regional Service Center informed us that your service level has been corrected.  Please retest and let us know if the issues has been corrected. 

 

Thank You

DanRagle
Visitor

Re: Shaping on 16/3 Business (Starter) Internet

Fabulous!

 

It's much better now, thank you!

 

Dan

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