Hi there, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you are having issues with the static IP after the install. I know how frustrating this can be and you have reached the right team to help get this taken care of. Can you please send us a private message with your name, the full address, and phone/account number?
I am sorry that you are having trouble locating it. You can just click on my handle and select the option to send private message. I will also send you a private message directly that you can respond to as well if you would prefer that option.