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Service Outage over 72 hours

Cleverusername
New Member

Service Outage over 72 hours

Hello Forums,

I am in the Shoreline WA area and have had a service outage since 9/13/2013. When I call support, I'm told they are aware of this issue and then hung up on by the automated phone system. Three days is a long time to not know what is going on for a business account.

 

This is in reference to Outage # OE033749710.

I'd like to know:

 

1. The nature of the outage.

2. The meditation that is being done by Comcast to fix the issue.

3. The ETA.

Thank You,

 

Concerned Customer with his own SLA's to uphold

 

 

Cleverusername
New Member

Re: Service Outage over 72 hours (4th day)

Going on the fourth day.

 

Outage # OE033749710 was resolved, but I am still having residual issues from it. Support is unable to schedule someone to take a look at it during the hours of impact 9:30PM to 9AM.

 

I have called support many times, chatted online with support, left messages on this forum, tweeted @comcastcares and @comcastwa.

Perhaps next I'll try a batsignal, smoke signal or take mind altering drugs in hope of developing telepathy and then track down a comcast tech and perform a mind meld as all other form of communication appear to register as null.

 

 

Community Manager
Community Manager

Re: Service Outage over 72 hours (4th day)

Welcome Cleverusername.The Regional Service Center has a service called scheduled to address your issue.

 

Thank You