Service Outage over 72 hours
I am in the Shoreline WA area and have had a service outage since 9/13/2013. When I call support, I'm told they are aware of this issue and then hung up on by the automated phone system. Three days is a long time to not know what is going on for a business account.
This is in reference to Outage # OE033749710.
I'd like to know:
1. The nature of the outage.
2. The meditation that is being done by Comcast to fix the issue.
3. The ETA.
Concerned Customer with his own SLA's to uphold
Re: Service Outage over 72 hours (4th day)
Going on the fourth day.
Outage # OE033749710 was resolved, but I am still having residual issues from it. Support is unable to schedule someone to take a look at it during the hours of impact 9:30PM to 9AM.
I have called support many times, chatted online with support, left messages on this forum, tweeted @comcastcares and @comcastwa.
Perhaps next I'll try a batsignal, smoke signal or take mind altering drugs in hope of developing telepathy and then track down a comcast tech and perform a mind meld as all other form of communication appear to register as null.