Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
jrsfa1
Visitor

Second Installation Details

Hello,

 

My Institution ( Higher Ed ) recently requested an additional connection for a new computer lab. I ( the lab manager ) was on leave when the connection was installed, and when I returned, I found a coax drop in the new lab, but no IP gateway. I suspect that the new connection is not discrete, but is instead sharing a connection with one of our existing labs. The new connection seems to work without issue when I use the IP gateway from the other lab, but the "old" lab is in use this semester, and will continue to be used in the future. I presume that a site visit will be required to determine what exactly is going on. How should I procede?

 

Thanks!

 

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5 REPLIES 5
Official Employee

Re: Second Installation Details

Hi there, thanks for reaching out and I can assist. Can you please send a private message with the phone number, full address, and your name? 

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jrsfa1
Visitor

Re: Second Installation Details

I think that I'm stuck in private message limbo... after I was haded off to Claude, I replied to him, but I haven't heard anything back.

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jrsfa1
Visitor

Re: Second Installation Details

*handed*

 

and <bump>

 

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Official Employee

Re: Second Installation Details

Hi, Jeff. I am sorry for the delayed response. Just to clarify, the old lab used to have an internet connection. Does this sound correct?

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jrsfa1
Visitor

Re: Second Installation Details

No problem! The old lab is still in use, and has an active connection. The suspicion is that the old lab and the new lab share an endpoint. They need to be terminated separately.

 

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