Please let us know when and how long planned scheduled maintenance will be. Why don't you post this information on your web site? It seems to be around 12:45 nightly and service can be out for as little as an hour or all night. I am aware that the times may vary by address -- send a weekly / monthly text or email (or along with your marketing messages) -- you have my address and phone number... I have business data (internet) connections in the Far East as well as in Australia. Note: Hardware and Software maintenance can both be done by switching servers and distribution hardware in and out. This requires additional hardware and switches; I have done this for several of my large server farms. I pay more for my business service to get the best availability. You can plan to do better!