Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
Community Manager
Community Manager

SamKnows Broadband Study Trial

To our valued participants in SamKnows Broadband Study Trial,

 

Thank you for your participation in our recent broadband performance measurement study. As you are aware this study was conducted by a third-party vendor called SamKnows to test and verify the speeds being delivered to our Comcast Business Internet customers across the country.

 

This broadband study has been completed and to our participants the $150 Visa® prepaid card will be in the mail starting on the week of 10/06/2014.

 

Thank you for your interest and participation!

 


 

 

As a valued member of our Comcast Business Community, we welcome you to participate in a broadband performance measurement study.   This study is being conducted by a third-party vendor called SamKnows to test and verify the speeds being delivered to our Comcast Business Internet customers across the country.  If you qualify and complete the study, Comcast Business will provide you with a $150 Visa® prepaid card.
  
If you are interested in participating, please click here to be taken to the SamKnows enrollment survey http://signup.samknows.com/comcast.  If you qualify, expect a response and next steps in the coming weeks.  If you do not qualify, please also expect a notice within a few weeks.

  
To qualify for the study, you must be an existing Comcast Business Internet customer with a DOCSIS 3.0 (D3) gateway modem

 

Click the links for additional information on Sam KNows and how it works

Tags (1)
0 Kudos
21 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Trusted Forum Contributor

SamKnows Broadband Study

I think this is an interesting concept and plan to volunteer for this, but I than started going over the requirements. I'm curious as to how 30GB of usage in a month constitutes high usage? I mean, especially for businesses that's nothing. I don't see how 30GB of usage is going to stop a device which is designed to only run during low network usage and run for 60 days from getting "accurate" results. 

 

It really just seems like the scale is tipped to test an unused connection for two months. Which is your internet generally works you're almost guarantee to get great results. 

 

http://signup.samknows.com/comcast/requirements

View solution in original post

0 Kudos
Highlighted
New Member

Re: SamKnows Broadband Study

Kraze, I was about to click "sign me up" and came to the same conclusion.  I have customers with Comcast business all over the Minneapolis area.  ALL of them greatly exceed 30GB of useage.  Most/all of them generate more than that just in offsite backups in a month, much less general use.

 

If a Comcast business user is generating <30GB month, then they are probably doing something wrong!

 

 

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study

i wasl ready to sign up for this too, then saw that requirement. I would think that, if anything, they would WANT to test on a heavily used connection, to see how the connection handles mass congestion...

 

interesting.

View solution in original post

0 Kudos
Highlighted
New Contributor

Re: SamKnows Broadband Study

Does anyone know if the SamKnows device supports multiple static IPv4 addresses or only a sinlge dynamic address?

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study

I have 5 statics and I was sent the email asking if I wanted to sign up, so I think it supports all configurations.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study

I don't think it would matter much since it's a separate box that plugins into the modem. It's likely just bind to one of them without issue.

View solution in original post

0 Kudos
Highlighted
Community Manager
Community Manager

Re: SamKnows Broadband Study

Hello Bitblaster,

 

Thank you for clarifying this question for us, we appreciate it!

And if you don’t mind please share your insight of this test with the community.

 

Thank you

View solution in original post

0 Kudos
Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

Just an update on the SamKnows study, we appreciate the feedback and as a result of the conversations here in the forum the team organizing the study decided to remove the recommendation for the 30GB per month usage threshold. We'd encourage any and all of our customers interested in the study to participate.

 

-Alan

View solution in original post

0 Kudos
Highlighted
New Member

Re: SamKnows Broadband Study Trial



I'm current a participant in the fcc's study - is there a way to have that box supply the data to your study as well?

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

Thanks for the news Comcast_Alan, signing up now.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

That is excellent news! I can't wait to particapte.

View solution in original post

0 Kudos
Highlighted
New Member

Re: SamKnows Broadband Study Trial

Are you seriously considering capping the business class usage to 30 gb data per month? (As implied in a post above.). I hope not because that would make the service useless. It's even worse than the 250 cap on residental customers (the last I remember, it may be different now) which a family can easily use on Netflix & Hulu. I'm sorry but this is ridiculous.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial


@miagracie wrote:

Are you seriously considering capping the business class usage to 30 gb data per month? (As implied in a post above.). I hope not because that would make the service useless. It's even worse than the 250 cap on residental customers (the last I remember, it may be different now) which a family can easily use on Netflix & Hulu. I'm sorry but this is ridiculous.


No one is considering that, no. When the SamKnows study was first announced it was listed that you couldn't participate if you used more than 30GB per month. Many people didn't like that and they decided to remove that limit.

View solution in original post

Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

Just an FYI about the Samknows study. I received the box last week, and installed it in my network as per the instructions. The box sits downstream of your router (basically, you pull all wired connections from your router and plug them into the monitor box, then have a single connection to your router from the monitor box) watching the internal traffic as well as the traffic over the cable modem. 

 

The connections are all 1000baseT, so there is no major impact on the primary WiFi and wired traffic as far as I can tell; however, if you have a guest network the monitor box blocks this traffic. I have Apple routers and access points configured to provide a primary and guest WiFi network. The guest WiFi network is blocked on all access points except the router (which is upstream of the monitor box). 

 

I have reported the issue to Samknows.

View solution in original post

0 Kudos
Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

0 Kudos
Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

I got a response from the SamKnows support staff regarding my network issue:

 

It took a little time for us to figure out why your additional WAP's won't work with our device, and I think we have finally got to the bottom of it.

Guest networks on Apple Extreme's use tagged traffic as part of their VLAN, and regrettably, our devices don't play nice with VLAN's, which is why puting these devices downstream of our device isn't working...

 

If tagged traffic is important to your network, it might be best if you do not participate in this survey.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

I'm not sure if there is a firm time there. I imagine it's flexible as they wait for all the boxes to be delivered and setup within the customers network. Personally mines been running since the day I got it. 

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

Just as a heads up. The trial has ended and SamKnows says it's safe to remove the box from your network. They also noted they'd be in touch shortly with information on the gift card and how to return the box.

View solution in original post

Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

I can't imagine they want the card board inserts back. Just put the device and power cable into the box by itself. 

View solution in original post

0 Kudos
Highlighted
Contributor

Re: SamKnows Broadband Study Trial

Just wanted know,  if anyone has a time frame on when Comcast are sending out the Cards?

 

 

I have not got any emails lately about it.

I know they have my unit back from UPS.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

I haven't heard anything. I'm assuming they are waiting until a majority of the boxes are returned. 

View solution in original post

0 Kudos
26 REPLIES 26
Highlighted
Trusted Forum Contributor

SamKnows Broadband Study

I think this is an interesting concept and plan to volunteer for this, but I than started going over the requirements. I'm curious as to how 30GB of usage in a month constitutes high usage? I mean, especially for businesses that's nothing. I don't see how 30GB of usage is going to stop a device which is designed to only run during low network usage and run for 60 days from getting "accurate" results. 

 

It really just seems like the scale is tipped to test an unused connection for two months. Which is your internet generally works you're almost guarantee to get great results. 

 

http://signup.samknows.com/comcast/requirements

View solution in original post

0 Kudos
Highlighted
New Member

Re: SamKnows Broadband Study

Kraze, I was about to click "sign me up" and came to the same conclusion.  I have customers with Comcast business all over the Minneapolis area.  ALL of them greatly exceed 30GB of useage.  Most/all of them generate more than that just in offsite backups in a month, much less general use.

 

If a Comcast business user is generating <30GB month, then they are probably doing something wrong!

 

 

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study

i wasl ready to sign up for this too, then saw that requirement. I would think that, if anything, they would WANT to test on a heavily used connection, to see how the connection handles mass congestion...

 

interesting.

View solution in original post

0 Kudos
Highlighted
New Contributor

Re: SamKnows Broadband Study

Does anyone know if the SamKnows device supports multiple static IPv4 addresses or only a sinlge dynamic address?

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study

I have 5 statics and I was sent the email asking if I wanted to sign up, so I think it supports all configurations.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study

I don't think it would matter much since it's a separate box that plugins into the modem. It's likely just bind to one of them without issue.

View solution in original post

0 Kudos
Highlighted
Community Manager
Community Manager

Re: SamKnows Broadband Study

Hello Bitblaster,

 

Can you clarify your question to the community?

Specifically to your possible use of multiple static IP addresses in your network with this study.

 

 

Thank you

0 Kudos
Highlighted
Community Manager
Community Manager

Re: SamKnows Broadband Study

Hello Bitblaster,

 

Thank you for clarifying this question for us, we appreciate it!

And if you don’t mind please share your insight of this test with the community.

 

Thank you

View solution in original post

0 Kudos
Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

Just an update on the SamKnows study, we appreciate the feedback and as a result of the conversations here in the forum the team organizing the study decided to remove the recommendation for the 30GB per month usage threshold. We'd encourage any and all of our customers interested in the study to participate.

 

-Alan

View solution in original post

0 Kudos
Highlighted
New Member

Re: SamKnows Broadband Study Trial



I'm current a participant in the fcc's study - is there a way to have that box supply the data to your study as well?

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

Thanks for the news Comcast_Alan, signing up now.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

That is excellent news! I can't wait to particapte.

View solution in original post

0 Kudos
Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

Oroszdb,

Unfortunately, you'd be unable to use the FCC whitebox for this trial. You would need to sign up for the SamKnows trial and have the specific whitebox for the Comcast trial sent out.  Although there are some similarities, the SamKnows trial is performing a specific suite of tests and the whitebox devices are not interchangeable,  the trials are distinct and different.

Let me know if you have any questions.

Thank you,

Alan

0 Kudos
Highlighted
New Member

Re: SamKnows Broadband Study Trial

Are you seriously considering capping the business class usage to 30 gb data per month? (As implied in a post above.). I hope not because that would make the service useless. It's even worse than the 250 cap on residental customers (the last I remember, it may be different now) which a family can easily use on Netflix & Hulu. I'm sorry but this is ridiculous.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial


@miagracie wrote:

Are you seriously considering capping the business class usage to 30 gb data per month? (As implied in a post above.). I hope not because that would make the service useless. It's even worse than the 250 cap on residental customers (the last I remember, it may be different now) which a family can easily use on Netflix & Hulu. I'm sorry but this is ridiculous.


No one is considering that, no. When the SamKnows study was first announced it was listed that you couldn't participate if you used more than 30GB per month. Many people didn't like that and they decided to remove that limit.

View solution in original post

Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

Just an FYI about the Samknows study. I received the box last week, and installed it in my network as per the instructions. The box sits downstream of your router (basically, you pull all wired connections from your router and plug them into the monitor box, then have a single connection to your router from the monitor box) watching the internal traffic as well as the traffic over the cable modem. 

 

The connections are all 1000baseT, so there is no major impact on the primary WiFi and wired traffic as far as I can tell; however, if you have a guest network the monitor box blocks this traffic. I have Apple routers and access points configured to provide a primary and guest WiFi network. The guest WiFi network is blocked on all access points except the router (which is upstream of the monitor box). 

 

I have reported the issue to Samknows.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

It should also be noted that apparently the data this box is collecting is private. When I asked for access I was told..

 

 

"In regards to the data, I'm afraid Comcast have specified the data remains confidential for this project. The main purpose of this project is to find where there are issues in the network and iron them out. Their engineers are monitoring the data very closely themselves and actively looking to find places where there are problems and help resolve them."

 

Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

0 Kudos
Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

I got a response from the SamKnows support staff regarding my network issue:

 

It took a little time for us to figure out why your additional WAP's won't work with our device, and I think we have finally got to the bottom of it.

Guest networks on Apple Extreme's use tagged traffic as part of their VLAN, and regrettably, our devices don't play nice with VLAN's, which is why puting these devices downstream of our device isn't working...

 

If tagged traffic is important to your network, it might be best if you do not participate in this survey.

View solution in original post

0 Kudos
Highlighted
Contributor

Re: SamKnows Broadband Study Trial

When is the 60 days study  suppose to start ? I got a Email saying :

 


The validation period will be starting very soon. We will be starting the trial period very soon and we will mail you the exact date of start and end when we know for sure.

Kind regards,

Ati

The SamKnows Team

 

 

That was 7 days ago.

 

I know the units were  up since  April 30th. Because that is when I got my unit.

 

Should I not be running it ? Until the study starts. When will that be?

 

 

 

 

 

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

I'm not sure if there is a firm time there. I imagine it's flexible as they wait for all the boxes to be delivered and setup within the customers network. Personally mines been running since the day I got it. 

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

Just as a heads up. The trial has ended and SamKnows says it's safe to remove the box from your network. They also noted they'd be in touch shortly with information on the gift card and how to return the box.

View solution in original post

Highlighted
New Contributor

Re: SamKnows Broadband Study Trial

Is anyone else having a problem fitting the 4.0 pound SamKnows white box container inside the 3.5 pound UPS Small Box container?!?! (The sizes I gave are just for relative comparison to get across that the white box is BIGGER than the provided return UPS box that it is supposed to be returned in.)

 

The only way the two seem to just barely fit is to take the carton out of the white box and put it directly in the UPS box. The original FedEx Box was a Medium size box. *ugh*

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

I can't imagine they want the card board inserts back. Just put the device and power cable into the box by itself. 

View solution in original post

0 Kudos
Highlighted
Contributor

Re: SamKnows Broadband Study Trial

Just wanted know,  if anyone has a time frame on when Comcast are sending out the Cards?

 

 

I have not got any emails lately about it.

I know they have my unit back from UPS.

View solution in original post

0 Kudos
Highlighted
Trusted Forum Contributor

Re: SamKnows Broadband Study Trial

I haven't heard anything. I'm assuming they are waiting until a majority of the boxes are returned. 

View solution in original post

0 Kudos