Connectivity
Connectivity and managing Your Comcast Business network
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NeotechnicCTO
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Routing issues when connecting to Wells Fargo Residential banking site

This has been intermittent over the past week or so. Appears to be a routing issue inside of the the Akamai network and I'm hoping that one of Comcasts peering engineers can address this as it's affecting me from a downstream customer perspective.

 

The site is: https://connect.secure.wellsfargo.com/auth/login/do

 

I am able to get to https://www.wellsfargo.com just fine but it times out after trying to login. 

 

On my TMobile 4G hotspot, I can get there just fine.

 

Traceroute below from my Comcast business connection

 

wellsfargo-traceroute.jpg

 

 

C:\>tracert connect.secure.wellsfargo.com
Tracing route to connect.secure.wellsfargo.com.akadns.net [159.45.170.156]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  UniFiSecurityGateway4P [192.168.1.1]
  2     4 ms     4 ms     1 ms  cp.local.tld [192.168.165.1]
  3     4 ms     2 ms     1 ms  Docsis-Gateway.hsd1.co.comcast.net [10.1.10.1]
  4   311 ms    23 ms    17 ms  cm-1-acr08.aurora.co.denver.comcast.net [96.120.13.177]
  5    17 ms    14 ms    13 ms  ae-108-rur202.aurora.co.denver.comcast.net [69.139.228.205]
  6    19 ms    14 ms    17 ms  ae-2-rur201.aurora.co.denver.comcast.net [68.86.104.117]
  7    15 ms    15 ms    12 ms  ae-4-ar01.denver.co.denver.comcast.net [68.86.128.241]
  8    13 ms    17 ms    13 ms  be-33652-cr02.1601milehigh.co.ibone.comcast.net [68.86.92.121]
  9    15 ms    12 ms    15 ms  be-12176-pe02.910fifteenth.co.ibone.comcast.net [68.86.83.94]
 10    59 ms    52 ms    27 ms  173.167.57.142
 11    37 ms    43 ms    38 ms  sjo-b21-link.telia.net [213.155.133.171]
 12    38 ms    36 ms    37 ms  akamai-ic-317108-sjo-b21.c.telia.net [62.115.146.111]
 13    58 ms    42 ms    43 ms  po111.bs-a.sech-sjc.netarch.akamai.com [209.200.184.194]
 14     *        *        *     Request timed out.
 15    37 ms    42 ms    39 ms  ae120.access-a.sech-sjc.netarch.akamai.com [209.200.184.197]
 16  ae120.access-a.sech-sjc.netarch.akamai.com [209.200.184.197]  reports: Destination net unreachable.
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Community Manager
Community Manager

Re: Routing issues when connecting to Wells Fargo Residential banking site

Hi there NeotechnicCTO and welcome to the forums! I appreciate all the information you provided; would you please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any other pertinent details so we can look into this on the backend?

 

-Gina 

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