Oh no! You have reached the perfect team to help! Thank you for your patience! Over social media, we are a group of Comcast experts who are dedicated to resolving internet service issues such as this! I experienced a similar issue where I needed to reset the password to the admin tool of my gateway! In order to further assist, please click on my handle Comcast_Gabe and send me a private message with your name, address, and account number or phone number linked to the account. This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.